Derek is an accredited Master Trainer with more than 16 years of experience in delivering Sales Performance, Leadership, Customer Service, Executive Coaching, and Change Management programmes. He was responsible for developing and delivering in-house training programs for all levels of staff in Changi International Airport Services. Derek was also responsible for the customization, marketing and delivery of Sales, Service, and Management programs to a number of external organizations. In 1996 Derek joined AIG as a financial planner for 3 years. Derek has trained across the Asia Pacific region and as a result, he has an excellent understanding and appreciation for how business is conducted in multi-cultural settings.
Derek is frequently asked by companies to consult, assess, and to provide recommendations on how to improve business results through training. Derek is equally adept at communicating with participants in frontline positions as well as with seasoned business executives. He has facilitated training for a wide range of participants including company directors, mid-level managers, salespersons, physicians, commercial, private and investment bankers, engineers, technical support staff, customer service reps, human resources managers and government officers.
Professional Experience
- Master Trainer – 1999 to present
- Operations, Human Resources and Training officer – Singapore Armed Forces – 1985
- Financial Planner – AIG – 1996
Industry Expertise
- Energy
- Financial
- Medical Device
- Pharmaceutical
- Semiconductor
- Technology
- Retail
- Supply Chain
Training Expertise
- Sales Performance
- Leadership
- Customer Service
- Executive Coaching
- Change Management
Professional Qualification
- Dip T.M. Singapore Institute of Management, Institute of Personnel and Development, U.K.
